REFUND & RETURNS

At Perfsmart, we leave no stone unturned to avail you the best products and services. However, at times circumstances may come that you wish to cancel or have a refund on your order. To ensure you attain the utmost satisfaction from our services, we would like to share with you our cancellation and refund policy, considering some frequently raised questions. Let’s start:

The Policy envisages the terms and conditions under which: 

You are permitted to return goods purchased by you, subject to a valid reason within seven (07) days of your purchase

a.    Products with manufacturing defects like spray malfunctioning a deduction of 15% of the item value will be applied to all returns

b.    Unused/unopened products will be subjected for a full refund less the shipping cost.

You may cancel orders for the goods purchased by you within one (01) day after placing your order

What I can return and when?

·     You received a faulty or defective product

·     You received a product that is different from what you ordered

·     If the product delivered by us does not appear to be the exact size you have ordered (size issues)

What products can NOT be returned?

a.    Once the seal has been broken and opened

b.    Items that have been used

c.    Product which is ordered on sale price or discounts

Conditions for returning products

a.    The products must be returned in their original condition as they were received along with any proof of pruchase, tags, labels etc.

b.    Products must be in their original form and unsoiled

c.    Brand packaging should be intact;

The Company has to place certain restrictions on the retruns in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand, in which case each such goods sold there under will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website. All items sold on Sale/Discocunted prices are non-refundable and non-exchangeble.

Refund Eligibility 

To raise a dispute please contact us at perfsmartshop@gmail.com

Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.